Contact VapesVozol
One inbox, and what to put in it so we can answer properly the first time.
service@vapesvozol.com — we reply within one US business day. Include your order number if you have one.
What to Include
Most email threads run to three or four messages because the first one is missing something. Save yourself the wait:
- Order number, if the message is about an order. Without it we cannot look anything up.
- The device and flavor, spelled as it appears on the listing. "The 50K" covers three of our four items.
- A photo or short video for anything faulty. A ten-second clip of a blinking light or a screen reading tells us more than a paragraph does.
- The delivery ZIP code for questions about whether we can reach you.
Before You Write
Two of the most common emails have answers already on the site. A device that has stopped producing vapor is usually flat rather than empty — the charging guide covers it. A device that blinks, tastes burnt or fires on its own is covered on the troubleshooting page, and one of those symptoms is a stop-using-it situation rather than a fix-it one.
Faulty Devices
If a device arrives faulty, email us within 7 days of delivery with your order number and a photo or clip. Details of what is and is not covered are on the returns page. Once a seal is broken we cannot resell or restock the item, so opened products are not returnable except as a confirmed fault. That is our policy, not a legal requirement.
Postal Address
VapesVozol
4040 Holly St
Denver, CO 80216
US
Please do not post a device back without emailing first — unannounced returns cannot be matched to an order.