Contact VapesVozol
One inbox, and what to put in it so we can answer properly the first time.
service@vapesvozol.com — we reply within one US business day. Include your order number if you have one.
What to Include
Most email threads run to three or four messages because the first one is missing something. Save yourself the wait:
- Order number, if the message is about an order. Without it we cannot look anything up.
- The device and flavor, spelled as it appears on the listing. "The 50K" covers three of our four items.
- A photo or short video for anything faulty. A ten-second clip of a blinking light or a screen reading tells us more than a paragraph does.
- The delivery ZIP code for questions about whether we can reach you.
Before You Write
Two of the most common emails have answers already on the site. A device that has stopped producing vapor is usually flat rather than empty — how to charge a VOZOL vape covers it. A device that blinks, tastes burnt or fires on its own is covered on the troubleshooting page, and one of those symptoms is a stop-using-it situation rather than a fix-it one.
Faulty Devices
If a device arrives damaged or will not work, email us within 3 days of delivery with your order number and a photo or clip; once confirmed, a free replacement comes with your next order. We do not take returns for change of mind, unopened devices included. Details of what is and is not covered are on the returns page.
Postal Address
VapesVozol
4040 Holly St
Denver, CO 80216
US
Please do not post devices to this address. Faults are handled by email with a photo or clip, and unannounced parcels cannot be matched to an order.