Returns and Refunds
Why every sale is final, what counts as a fault, and how a faulty device gets replaced.
All sales are final: we take nothing back for change of mind, sealed or opened. If a device is damaged or dead when it arrives, email us within 3 days of delivery with your order number and a photo or short video. Once we confirm the fault, a free replacement is shipped inside your next order. Faults are settled by replacement, not refund.
The 3-Day Fault Window
If a device arrives faulty — dead on arrival, will not charge across two cables and two power sources, leaking from the base, or firing without a draw — email service@vapesvozol.com within 3 days of delivery. Include the order number and a photo or a ten-second clip. When the fault is confirmed, the replacement device rides along free with your next order.
Please do not post anything back. We assess faults from your photo or clip, an unannounced parcel cannot be matched to an order, and a device that fires on its own should not be in the post at all.
What We Cannot Accept Back
Anything returned for change of mind, and that includes sealed, unopened and unused devices. Nicotine products cannot re-enter stock once they have shipped, so the only thing we act on after delivery is a confirmed fault reported in the 3-day window. That is our policy, not a legal requirement.
We also cannot treat these as faults:
- Not liking the flavor. Taste is subjective and the listings describe each profile as accurately as we can.
- Fewer puffs than the printed rating. Puff counts are lab ceilings measured at a fixed draw length; real use is always lower.
- A burnt taste late in a tank. That is coil ageing, which is how sealed devices end. On a Mega 50K it is solved by a new pod.
- Damage from heat, water or a drop. Including devices left in a car.
Cancellations and Refunds
Email us before dispatch and the order is cancelled and refunded in full to the card you paid with; how quickly that shows on your statement depends on your card issuer. After delivery there are no refunds: a confirmed fault is handled with a free replacement in your next order.