VapesVozol Store FAQ
Ordering, payment, delivery and the legal bits, answered plainly. Device and flavor questions live on the VOZOL basics guide and each flavor hub.
Ordering & payment
How do I pay?
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By credit or debit card at checkout. We accept Visa, Mastercard and American Express; Discover is not accepted. Card details go to the payment processor and are not stored on this site.
Why was my card declined?
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Declines come from the card issuer. Check the card number, expiry date, CVC and billing ZIP code, then try again or use another card. If it keeps failing, email service@vapesvozol.com and we will look at the order with you.
How much is shipping?
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Standard shipping is $6.99, and free over $80. Both figures are shown on the order before you confirm it, and both are set out in the shipping policy.
Can I cancel an order?
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Email service@vapesvozol.com with the order number as soon as possible. If it has not been dispatched we cancel it and refund the full amount to the card you paid with.
Do you ship outside the US?
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No. We sell within the United States only.
Devices
Which VOZOL devices do you stock?
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The Mega 50K (as a kit and as replacement pods), the Vista 40K and the Star 40K. All are 5% salt nicotine and all recharge over USB-C.
Is any of them refillable?
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No. All the pods are sealed at the factory. The Mega 50K pod is replaceable, which is not the same thing — you fit a new sealed pod rather than adding liquid to an old one.
Does a charging cable come in the box?
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No, on any of them. That is standard across this category. Any USB-C cable works, and the VOZOL charger guide covers the wattage worth using.
Do the puff ratings mean what they say?
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They are laboratory ceilings measured by machine at a fixed draw length. Real use lands lower, mostly depending on how long you inhale. How long a VOZOL actually lasts works the arithmetic through by usage level.
Flavors & stock
How many flavors are there?
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42 across the four devices. No single device carries all of them: the Vista 40K has 20, the Star 40K has 17, and the Mega 50K and Rave Swap 70K have 15 each. Every VOZOL flavor is listed on one page, cross-referenced to the device that carries it.
Are the flavor grids accurate?
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Yes. They read the same catalogue the product pages use and grey out anything currently unavailable, so a flavor you can select is a flavor that can be ordered.
Can I change the flavor on a device I already own?
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Only on the Mega 50K, by fitting a different pod. The Vista 40K and Star 40K are sealed single-piece devices.
Age & legal
What age do I need to be?
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21. Federal law sets that as the minimum purchase age for nicotine products across the United States — see the FDA's Tobacco 21 page. Adult verification (21+) required — ID verified before your order ships. How the 21+ ID check works, step by step.
Why can you not deliver some products to my state?
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Several states restrict flavored vapor products or run a registry that limits sales to products on an approved list — Alabama, Louisiana, Oklahoma, Utah, Wisconsin, Kentucky, North Carolina, Virginia, Mississippi, Iowa, Indiana and Texas all operate some version of this. Those rules change often. The federal list of authorized products is the FDA's marketing orders list. Where we cannot lawfully deliver, an order will not go through.
How much nicotine is in these?
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Every device we stock is 5%, which is 50mg per millilitre. Full detail is on the nicotine content page.