Track Your Order
Where your order is, and what to do when the tracking page and reality disagree.
Email service@vapesvozol.com with your order number and we will send the current status and any carrier tracking number. We reply within one US business day.
Order Statuses
| Status | What it means |
|---|---|
| Received | The order reached us and the card payment was authorised. |
| Processing | Stock confirmed and the parcel is being packed. Dispatch follows within 24 hours on business days. |
| Dispatched | With the carrier. A tracking number is available from this point. |
| Delivered | The parcel has been handed over at the delivery address. |
Marked Delivered but Not Arrived
Give it 24 hours first. Carriers sometimes scan a parcel as delivered at the end of a route rather than at the doorstep, and it turns up the following morning. Check with anyone else at the address, since someone may have taken it in.
If it has not appeared after a day, email us with the order number and we will open it with the carrier.
Nobody Was Home
If nobody is in, the carrier normally attempts redelivery or hold it at a local depot. The card they leave explains which; if there is no card, email us and we will find out.
Cancelling
Email us before dispatch and we will stop the order. Payment is taken by card when you place the order, so a cancelled order is refunded in full to the card you paid with and the parcel does not go out.