Track Your Order
Where your order is, and what to do when the tracking page and reality disagree.
Email service@vapesvozol.com with your order number and we will send the current status and any carrier tracking number. We reply within one US business day.
Order Statuses
| Status | What it means |
|---|---|
| Received | The order reached us and is queued. Nothing has been charged — payment is on delivery. |
| Checking coverage | We are confirming that cash on delivery can run to your address. If it cannot, your order stays recorded but nothing is charged and nothing ships; we email you within one business day. |
| Processing | Stock confirmed and the parcel is being packed. Dispatch follows within 24 hours on business days. |
| Dispatched | With the carrier. A tracking number is available from this point. |
| Delivered | Signed for by an adult. Payment was collected at this point. |
Marked Delivered but Not Arrived
Give it 24 hours first. Carriers sometimes scan a parcel as delivered at the end of a route rather than at the doorstep, and it turns up the following morning. Check with anyone else at the address, since these deliveries need a signature and someone may have taken it in.
If it has not appeared after a day, email us with the order number and we will open it with the carrier.
Nobody Was Home
Nicotine deliveries require an adult signature with photo ID, so the carrier will not leave a parcel unattended. They normally attempt redelivery or hold it at a local depot. The card they leave explains which; if there is no card, email us and we will find out.
Cancelling
Email us before dispatch and we will stop the order. Because payment happens on delivery there is nothing to refund — the parcel simply does not go out.